Graduate Certificate in Hospitality and Tourism Operations Management

Fanshawe Toronto at ILAC

Postgraduate Certificate / Diploma

Canada,Ontario

24 Months

Duration

CAD 23,948/year

Tuition Fee

CAD 100 FREE

Application Fee

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 1967

Total Students: 43,000 +

Campus Detail

Main Campus Address

655 Bay Street, 6th Floor Toronto ON M5G 2K4 Canada

Graduate Certificate in Hospitality and Tourism Operations Management

Program Overview

Take your career in hospitality and tourism management to the next level with Fanshawe’s post-graduate certificate Hospitality and Tourism Operations Management program. Through a combination of coursework and internship, students are prepared for a successful career in a variety of jobs in the hospitality and tourism industry. Upon successful completion of this program, students may be eligible to apply for a 3-year work permit in Canada.

Your Learning Experience

This two-year Ontario College Graduate Certificate program in Hospitality and Tourism Operations Management is designed for university and college graduates seeking a career in the tourism and hospitality sector. The program will focus on hospitality operations within a global economy, encompassing leadership, management, and operations of hospitality and tourism businesses of varying sizes and complexity.

The program consists of five semesters including a paid internship semester, where students can apply their knowledge in the field. You will have the opportunity to network with industry partners in hotels, restaurants and tourism organizations, and will learn from industry professionals with proven leadership and relevant hospitality experience.

Located steps away from hospitality businesses in our London Downtown Campus, you’ll be surrounded by tourism and hospitality industry partners in a dynamic learning environment. Develop the knowledge and skills to work in hotels, restaurants, tourism and travel companies and retirement residences in North America. Upon graduation, you’ll be prepared for first-line supervisory and management roles.

During this program, students will have the opportunity to complete the following industry certificates:

Learning Outcomes

The graduate has reliably demonstrated the ability to:

1. Identify, select and utilize financial management principles, including cost accounting, management accounting, and audit practices and procedures.

2. Select and implement the appropriate management theory and operating practices, including the fundamental principles underlying management planning, organizing, directing and controlling in a service-driven industry.

3. Utilize financial operating and statistical reports to assist in intermediate and long-term decision-making.

4. Assess the adequacy of strategic and operational decisions through the application and analysis of appropriate financial indicators.

5. Develop a sound organizational marketing plan.

6. Develop and implement effective customer relations; manage guest problems with empathy and sensitivity.

7. Select and utilize industry-specific and generic software packages relating to operational planning and management.

8. Contribute effectively to the development and implementation of management procedures for the supervision of employees; identify and use appropriate organizational behaviour principles and motivational or team-building techniques to achieve desired performance.

9. Identify, analyze, and work within relevant government legislation and regulations bearing on the hospitality and tourism industry, including occupational health and safety legislation, employment standards and labour relations, and contract law.

10. Maintain service standards and address business needs in an ethical and socially responsible manner.

11. Develop, implement, and revise strategic operational plans for a department or business.

12. Conduct meetings and make formal presentations employing effective public speaking skills and techniques.

 

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