Diploma in Customer Service Specialist

Evergreen College - West Campus

UG Certificate / Diploma

Canada,Ontario

12 Months

Duration

CAD 13,795/year

Tuition Fee

CAD 500 FREE

Application Fee

May 2024

Apply Date

Canada, Ontario

Type: College

Location Type: Urban

Founded: 2003

Total Students: 0 +

Campus Detail

Main Campus Address

2815 Slough St., Mississauga, ON L4T 1L2

Diploma in Customer Service Specialist

Program Overview

If you enjoy working with people and are an exceptional problem-solver, put your skills into action as a Customer Service Specialist. As the first point of contact for many organizations, this program will prepare you to become a knowledgeable, capable and enthusiastic customer service professional. You’ll learn to provide service and support that is reliable, responsive and empathetic while satisfying customer needs and enhancing business relations.

What You Will Learn:

  • The course consists of 14 modules. These modules are covered in the classroom and the internship.
    • Projecting a Positive Image
    • Managing Workload Productivity
    • Developing Customer Relationships
    • Health & Safety and Special Needs Considerations
    • Internal Relations
    • Setting up the Computer
    • Using Microsoft Office Word, PowerPoint and Publisher
    • Using Microsoft Office Excel and Access
    • Other Software Applications and Business Machines
    • Direct Customer Service Support, Selling and Customer Retention
    • Employment Readiness Workshops
    • Trade Shows and Events
    • Workshops, Seminars and Social Events
    • Internship: The Customer Service Specialist students complete their education with 480 hours of internship experience.

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